Frequently Asked Questions (FAQ's)

Shipping & Delivery

  1. Do you ship internationally?
    Currently, we ship exclusively within the United Kingdom. Enjoy free shipping across the country!

  2. What are the shipping costs and delivery times?
    We offer Free Shipping on all orders within the UK. Orders are processed within 1-4 business days, and shipping takes between 5 to 12 business days. A tracking number will be provided once your order is shipped, allowing you to monitor your package.

  3. What if my order hasn’t arrived?
    If your order doesn’t arrive within the expected timeframe, please contact our customer support team. We will work with the carrier to resolve the issue, whether through a replacement or refund.

Order Management

  1. Can I cancel my order?
    You can cancel your order within 3 hours of placing it. After this window, your order will enter processing, and cancellation may no longer be possible. If you miss the window, please refer to our Return and Refund Policy for assistance.

  2. How can I track my order?
    Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this number to track your shipment’s progress.

Returns & Refunds

  1. What is your return policy?
    We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original condition, with all packaging intact. To start a return, please contact our customer support team.

  2. Do you charge restocking fees?
    No, we do not charge any restocking fees. However, customers are responsible for return shipping costs, unless the return is due to defective or damaged items.

  3. Which items are non-returnable?
    Items that are used, worn, or altered, or items missing original packaging, cannot be returned. Any return not meeting these criteria may be rejected.

Customer Support & Contact

  1. How can I contact Windsor Wardrobe?
    You can reach us via email at support@windsorwardrobe.uk or through our contact form on the website. Our team is available 8:30 AM - 4:30 PM (GMT+1), Monday to Sunday. We aim to respond within 8 hours on weekdays and 12 hours on weekends due to limited staff.

  2. Do you offer exchanges?
    At this time, we do not offer exchanges. If you wish to exchange an item, we recommend processing a return and requesting a refund, after which you can place a new order.

Payment & Billing

  1. What payment methods do you accept?
    We only accept PayPal for all transactions. You can use your PayPal account or pay through major debit/credit cards linked to your PayPal account.

Other Information

  1. Is my personal information secure?
    Absolutely. At Windsor Wardrobe, we use advanced encryption methods to ensure that all personal and payment information is secure. For more details, please refer to our Privacy Policy.

  2. What happens if I receive a defective item?
    If you receive a defective or damaged item, please contact our customer support immediately. We will guide you through the return process, and Windsor Wardrobe will cover the return shipping costs for defective items.

Contact Us

If you need any assistance or have concerns, don't hesitate to get in touch with us. You can reach us using the contact details below:

Phone number: +44 7446 273016

Email Address: support@windsorwardrobe.uk

Open Hours: 08:30 AM to 04:30 PM (GMT+1), Monday through Sunday.

Response Time: Due to high demand, please allow up to 8 hours for a response on weekdays and up to 12 hours on weekends.

Legal Information:

Store Name: Windsor Wardrobe

Company name: PTESNEN SEUY LTD

Company number: 15640580

Physical Address: 12 Whewell Avenue, Radcliffe, Manchester, Lancashire, United Kingdom, M26 2G