Cancellation Policy
At Windsor Wardrobe, we understand that circumstances can change, and sometimes you may need to cancel your order. To provide the best possible service, we’ve outlined a clear Cancellation Policy below, ensuring a smooth experience for both you and us. Please review this policy carefully before placing your order.
Cancellation Window
We offer a 3-hour cancellation window starting from the moment your order is placed. This limited time frame ensures we can stop the processing of your order before it’s prepared for shipment. Once this window has passed, we can no longer accommodate cancellation requests, and you will need to follow our Return and Refund Policy for any post-order changes.
The cancellation window is set to provide a balance between speed and flexibility, ensuring that we can maintain our efficient order fulfillment while also allowing customers the chance to quickly change their minds.
How to Cancel Your Order
To cancel your order within the 3-hour window, you must contact our customer support team immediately. Once your order is submitted, our team will begin processing it quickly to ensure timely delivery. Therefore, it’s crucial that you act fast if you wish to cancel.
To cancel your order, please use the following contact methods:
Email Address: support@windsorwardrobe.uk
Phone Number: +44 7446 273016
When contacting us, please include the following information to help us process your cancellation request quickly:
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Order number
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Full name
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Email address
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Reason for cancellation (optional but appreciated)
If your cancellation request is received within the 3-hour window, we will make every effort to halt the order processing. We will confirm your cancellation via email as soon as possible.
After the Cancellation Window
If the 3-hour window has passed, unfortunately, your order cannot be canceled. At that point, you will need to follow our Return and Refund Policy for assistance with returning the items once they are delivered.
We understand that sometimes plans change after the cancellation window, and we are happy to accept returns on unused and unopened products as outlined in our Return and Refund Policy.
Contact Us
If you need any assistance or have concerns, don't hesitate to get in touch with us. You can reach us using the contact details below:
Phone number: +44 7446 273016
Email Address: support@windsorwardrobe.uk
Open Hours: 08:30 AM to 04:30 PM (GMT+1), Monday through Sunday.
Response Time: Due to high demand, please allow up to 8 hours for a response on weekdays and up to 12 hours on weekends.
Legal Information:
Store Name: Windsor Wardrobe
Company name: PTESNEN SEUY LTD
Company number: 15640580
Physical Address: 12 Whewell Avenue, Radcliffe, Manchester, Lancashire, United Kingdom, M26 2G