Billing Policy

At Windsor Wardrobe, we aim to make your shopping experience smooth and hassle-free. This Billing Policy outlines the payment process, accepted methods, and the handling of any billing issues related to purchases made on our website, https://windsorwardrobe.uk. By making a purchase, you agree to the terms outlined in this policy.

Payment Method

Windsor Wardrobe accepts PayPal as the only method of payment for all orders. When you choose PayPal during checkout, you will be directed to PayPal’s secure payment gateway, where you can complete your purchase using your PayPal account balance, linked bank account, or credit/debit card.

PayPal as Your Payment Processor

PayPal is a trusted and secure third-party payment processor. When you complete a transaction via PayPal, your payment information is handled directly by PayPal. We do not store or access your credit/debit card details. PayPal uses encryption and fraud prevention measures to ensure the security of your payment.

Currency

All prices on Windsor Wardrobe are listed in GBP (£), and all transactions will be processed in British Pounds.

Order Processing

Once you’ve placed your order and your payment is successfully processed through PayPal, we will begin processing your order. You’ll receive an order confirmation email with your details, followed by a shipping confirmation email once your order has been dispatched.

Payment Failure

If a payment fails or is declined by PayPal, your order will not be processed. You will be notified via email, and you will need to attempt another payment using an alternate PayPal method or contact PayPal support to resolve any issues.

Payment Confirmation

When you make a purchase, PayPal will send you a payment confirmation email that includes details of your transaction. Please keep this confirmation for your records. If you do not receive a confirmation, please check your PayPal account or contact our customer service team for assistance.

Refunds

Refunds for any returned items, order cancellations, or adjustments will be issued to the original PayPal account used for payment. The processing time for refunds may take up to 20 days, depending on PayPal’s processing times and your bank.

Order Cancellations

If you wish to cancel an order after payment has been made, please refer to our Cancellation Policy. You must contact us within 3 hours of placing the order to initiate a cancellation request. After 3 hours, we can only process a return, not a cancellation.

Billing Disputes

If you believe there’s an issue with your payment, such as an unauthorized transaction or billing error, please contact PayPal directly. If you require further assistance from us, feel free to reach out to our customer support team at support@windsorwardrobe.uk

Fraud Prevention

Windsor Wardrobe takes fraud prevention seriously. We monitor all transactions for potential fraudulent activity. If any suspicious activity is detected, we may request additional verification from the customer or refuse the transaction. All orders are subject to verification before processing.

Taxation

All prices displayed on the site include the applicable Value Added Tax (VAT) for orders within the United Kingdom. Any applicable taxes will be included in the total price displayed at checkout.

Receipts

A receipt of your transaction will be sent to your registered email address once your payment is processed successfully. This will contain a summary of your order and the details of your purchase. You may also access your order history and receipts through your account on the website.

Changes to Billing Policy

Windsor Wardrobe reserves the right to modify this Billing Policy at any time. Any changes will be posted on this page, and the updated date will be noted at the bottom. We encourage you to review this policy periodically to stay informed about any updates.

Contact Us

If you need any assistance or have concerns, don't hesitate to get in touch with us. You can reach us using the contact details below:

Phone number: +44 7446 273016

Email Address: support@windsorwardrobe.uk

Open Hours: 08:30 AM to 04:30 PM (GMT+1), Monday through Sunday.

Response Time: Due to high demand, please allow up to 8 hours for a response on weekdays and up to 12 hours on weekends.

Legal Information:

Store Name: Windsor Wardrobe

Company name: PTESNEN SEUY LTD

Company number: 15640580

Physical Address: 12 Whewell Avenue, Radcliffe, Manchester, Lancashire, United Kingdom, M26 2G